1. Reservations
Q: How can I make a reservation on Epic Sicily?
A: Making a reservation is quick and easy. Log in to our platform, select the tour or experience you want, choose the date, and fill out the form with your details. Once availability is confirmed, you can complete the payment securely online. If you have any questions during the process, our customer service team is available to help.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit cards, bank transfers, Revolut, PayPal, and Satispay. During the booking process, you can view all available methods and choose your preferred one.
Q: How can I change or cancel my reservation?
A: If you need to make changes or cancel your reservation, please review our booking conditions or contact our customer service. Each request is evaluated on a case-by-case basis, taking into account the specific terms and conditions of the reservation. I DON'T REMEMBER OUR TERMS AND CONDITIONS
Q: Is my booking secure?
A: Absolutely. We use advanced security technologies to protect your data and ensure secure transactions. You can book with confidence, knowing you're using a reliable and transparent platform.
Q: What if I want to book an activity that isn't on the website?
A: We'd be happy to help! If you have an experience in mind that isn't on our website, contact us directly and we'll do our best to organize it. You can call us, WhatsApp us, or use our contact form. We'd be happy to create a tailor-made experience for you!
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2. Who We Are and Why Choose Us
Q: Who is Epic Sicily?
A: Epic Sicily is an incoming tour operator specializing in showcasing the beauty and culture of Sicily. We're passionate about authentic experiences, and we collaborate with local guides and professionals to offer unique itineraries that combine tradition and innovation. For more details on our philosophy, visit the Why Epic page.
Q: What makes Epic Sicily different from other operators?
A: Our strength lies in our personalized attention and ability to create tailor-made experiences that include every type of experience. From backpacking weekends to exclusive wedding proposals, from an unforgettable corporate team building filled with adventurous activities to an epic bachelor party. Whether it's a shared half-day tour or an exclusive two-week immersion tour, each trip is designed to meet our clients' specific needs, thanks to in-depth knowledge of the area and direct contact with the local culture. Learn more about how we inspire you to offer the best by visiting Let Yourself Be Inspired.
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3. Service Offering
Q: What services and solutions can I find on Epic Sicily?
A: We offer a wide range of services, from booking tours and guided visits to food and wine experiences, nature trails, and personalized adventures. We create tailor-made itineraries for individuals and companies, ensuring a complete and authentic experience in Sicily. For more details, check out our Tailor-Made Experiences and Corporate Solutions for Companies section.
Q: Do you offer specific solutions for students or Erasmus programs?
A: Yes, Epic Sicily is committed to offering unique student experiences that enrich your educational and personal journey. Discover our Erasmus Adventures program to learn about the opportunities available to students and young people who want to experience Sicily in an authentic and dynamic way. We are an official partner of ESN. ESN members can use our coworking space for free and enjoy a 5% discount on all our activities and a 15% discount on tours organized directly by Epic Sicily.
Q: Can I completely customize my tour?
A: Absolutely! In addition to our standard itineraries, we offer customization services to create an experience that perfectly reflects your expectations, whether you're planning a group trip, a corporate event, or a family vacation.
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4. Assistance and General Information
Q: How can I contact customer service?
A: Our team is available to answer any questions or requests for support. You can contact us via the contact form on the website or by phone. We are here to provide assistance before, during, and after booking.
Q: Where can I find more information about the tours and experiences offered?
A: All details regarding our itineraries, experiences, and customized solutions are available directly on our website. If you'd like a preview or to find inspiration for your next trip, we invite you to Visit the Get Inspired section.
Q: What guarantees do you offer regarding your Sicily experience?
A: We work exclusively with trusted local partners and guides, guaranteeing professionalism, authenticity, and safety in every experience. Our goal is to create unforgettable memories, ensuring that every aspect of the trip exceeds our clients' expectations.
5. Epic Home – Our space in the heart of Palermo
Q: What is Epic Home?
A: Epic Home is our headquarters in Palermo, but also a space designed to welcome travelers, digital nomads, and expats. A meeting place where you can discover Sicily, work in peace, and feel at home.
Q: Where is Epic Home located?
A: Epic Home is located at Via Argenteria 20, in the historic center of Palermo, just steps from Piazza Marina and the sea.
Q: Can I work at Epic Home even if I'm not staying there?
A: Of course! All our clients enjoy free Wi-Fi and a coworking space, even if they've only booked one activity through the platform. It's our way of offering you a welcoming and functional place to stay during your Sicilian experience.
Q: Is it possible to visit Epic Home without a reservation?
A: Yes, Epic Home is always open to our clients! You can stop by even without a reservation: you'll find a welcoming space where you can relax, work, or simply ask questions.
Plus, we have a secure luggage storage locker available for anyone who needs it.
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Q: Can I leave my luggage for free during tours?
A: Of course! If you've booked a tour with us, you can store your luggage at Epic Home for free for the duration of your experience.
If you don't have an active reservation, you can still take advantage of our luggage storage service with super-convenient rates, designed for those exploring Palermo on your own.
6. Work with us
Q: I'm a local experience provider. Can I sell my services on Epic Sicily?
A: Absolutely! If you offer authentic experiences in Sicily—such as tours, outdoor activities, cultural workshops, tastings, or transportation services—you can apply as a partner. Fill out the form on the Contact page and we'll get back to you to get to know you better.
Q: I'm a tour guide. Can I work with you?
A: Of course! We collaborate with qualified guides who are passionate about the area. If you'd like to join our network, send us your CV or a presentation using the contact form.
Q: Do you also offer collaborations for those with venues or accommodations?
A: Yes! If you manage a hospitality facility, a villa, or a space that could host experiences, events, or customized trips, please contact us. We're always looking for businesses that share our vision of authentic and sustainable hospitality.
Q: What type of collaboration do you offer?
A: We work flexibly and transparently. We offer visibility on our platform, easy booking management, and clear commissions. Find out more by contacting us directly here.
How to Get Here
Where We Are
Epic Home is located in the heart of Palermo, in the historic Vucciria neighborhood, one of the city's liveliest and most authentic spots. We're across from the Cervantes University, an ancient church you can easily find online. We're also right next to the Fontana del Genio, one of Palermo's oldest fountains, a symbol of our historical heritage.
What's Nearby
The area is a true hub for those who love Palermo life: just steps from Vucciria, the city's liveliest and most characteristic square. Enjoy lunch in the sun, a cold beer in the evening, or simply stop by for a coffee with us.
Come visit us to discover Palermo in the most authentic way!
